Cassandra Donovan

Cassandra Donovan

National Customer Service Manager

Bachelor of Arts Media and Communication
(Latrobe University)

Cassandra’s employment history spans over seven years within the call centre and service industries.

With her wealth of experience she brings innovations and suggestions for efficiencies in contract management and reporting.

Her background in the ever-changing call centre industry as well as formal qualifications in media and communications has allowed her to work with a diverse range of people, cultures and attitudes. This experience has equipped her with strong customer service skills. She is solution-driven and delivers in an efficient and timely manner.

Cassandra manages and monitors all work orders and requests sent to CMC ensuring that they are completed within the predetermined time-frames.