Quality Management and Certification

Quality management

Our safety systems have been developed and refined over more than 20 years. They are internationally recognised and certified and have developed to not only meet, but exceed, industry standards and legislative requirements.

Our quality processes system is a disciplined system of planning, budgeting, reviewing, testing, inspecting, auditing and reporting on the quality of the contracts it undertakes. The program reinforces CMC’s commitment to excellence. 

Management Systems

CMC’s Management systems address service implementation and continuity, risk management, environmental management and customer relationship management. CMC has received accreditation for:

Quality Management System 

Our Quality Management System is a disciplined system of planning, budgeting, reviewing, testing, inspecting, auditing and reporting on the quality of the service we undertake. This system is integral in assisting us and our staff in delivering a service that is of the highest standard.

The program reinforces our commitment to excellence.

Our performance measuring system has the capacity, not only to measure our performance from the internal customer perspective, but also to monitor and report any non-conformances that may arise.

Our Quality Inspection Reports accurately measure the standard of service being provided and evaluate our customers’ response to the service. These reports and ratings will act as a tracking mechanism of work and of our operatives. Our Quality Management System includes:

  • Periodic quality inspections by our Account Manager in partnership with a customer representative.
  • Periodic quality inspections-(Internal) by Site Managers ensuring scope is being met.

Our Quality Inspection Reports are automated and uploaded,  in real-time, to our Electronic Customer Relationship Management system (ECRM) giving instant access to our customers.

CMC has received accreditation for: 

  • Quality Management System AS/NZS ISO 9001:2008 Quality Management System 

OH&S Management System 

We ensure that all necessary OH&S systems are established and implemented for the safety of our staff and our customers. We perform the following for each contract to ensure the safety of our customers, their staff and patrons and our employees.

Our vigorous OH&S Management System includes assessing for risk, planning and mitigating risk along with extensive training and constant assessment of safe work methods. 

Environmental Management System

We strive, within our technical and financial capabilities, to protect the environment during the planning and conduct of our business operations. We define green cleaning as cleaning effectively to create healthy buildings while at the same time reducing our environmental impacts. New technologies and processes make it possible to clean effectively and efficiently with less impact on health and the environment. 

Green cleaning is not just about using environmentally friendly products, it is comprehensive and includes assessing the unique needs of each facility and its occupants, as well as the cleaning chemicals, equipment, paper products, procedures and training. 

We have developed a number of programs internally and in partnership with our customers to support environmentally sustainable practices in our day to day operations: 

  • We draw upon the longstanding partnerships with suppliers so that we are made aware of environmentally sustainable innovations in technology and equipment for use in our operations. The use biodegradable and microfiber technology is prevalent in our operations.
  • We have an internal energy efficiency program that we implement in partnership with our customers where possible. 
  • We have a Sustainable Work Practices program that is constantly reviewed by our EHS team to ensure compatibility and implementation on our contracts. 
  • Our Waste Management Education program has been a successful program implemented in partnership with our customers that educates and reinforces reuse and recycling practices.

quality qmsquality ohsquality ems